General Guest Policy

The points mentioned under each policy head are the general policy, followed by WELSTAYS and are not applicable for all the properties listed with “WELSTAYS”. The property owners or management own the right to mention any special policy and the users need to follow the property rules and service standards before booking.

1- Guest Profile-

• Unmarried couples are allowed
• Bachelors are allowed
• Guest below 18 years of age are allowed
• Suitable for children
• Suitable for elders

2- Room Safety & Hygiene

• Every rooms are sanitized using bleach or other disinfectant
• Linens, Towels & Laundry are washed as per local guidelines
• Rooms are properly sanitized between stays
• Hand sanitizers are available in rooms

3- Smoking/Alcohol Consumption Rules

• Smoking within the premises are allowed
• Alcohol consumption within the premises is allowed
• Smoking within the room is allowed
• Alcohol consumption inside room is allowed

4- Wellness Programs

• Eligibility: Wellness programs may be restricted to certain age groups, genders, or physical conditions. Ensure that you are eligible for the program before making a booking.
• Medical clearance: Some wellness programs may require a medical clearance from a doctor. Please ensure that you have the necessary documentation and approvals before booking.
• Refunds and cancellations: Cancellation policies may vary depending on the wellness program. Please review the terms and conditions carefully before making a booking to understand the refund policy in case of cancellation.
• Accommodation: Many wellness programs are hosted within wellness resorts, and accommodations are included in the package. Ensure that you are comfortable with the room options available before booking.
• Program itinerary: Review the itinerary of the wellness program to ensure that it meets your needs and preferences. You may also have the option to customize the program to suit your requirements.
• Guest conduct: All guests are expected to follow the code of conduct and rules set by the wellness program and the wellness resort. Any violations may result in cancellation or early termination of the program.
• Group size: Some wellness programs may have a minimum or maximum group size. Ensure that the program is suitable for your group size before making a booking.
• Personal belongings: Guests are responsible for their personal belongings and should take necessary precautions to safeguard them.
• Additional services: Additional services like spa treatments, meals, and transportation may be available at an extra cost. Please review the package details carefully to understand the services included and excluded from the package.

5- Adventure Activities

• Eligibility: Adventure activities may be restricted to certain age groups, genders, or physical conditions. Ensure that you are eligible for the activities before making a booking.
• Medical clearance: Some adventure activity may require a medical clearance from a doctor. Please ensure that you have the necessary documentation and approvals before booking.
• Refunds and cancellations: Cancellation policies may vary depending on the adventure activity. Please review the terms and conditions carefully to understand the refund policy in case of cancellation before making a booking.
• Activity Timings: Review the activity timings of the adventure activity to ensure that it meets your needs and preferences. You may also have the option to customize the program to suit your requirements.
• Guest conduct: All guests are expected to follow the code of conduct and rules set by the adventure activity provider or the adventure resort. Any violations may result in cancellation or early termination of the program.
• Group size: Some adventure activities may have a minimum or maximum group size. Ensure that the activity is suitable for your group size before making a booking.
• Personal belongings: Guests are responsible for their personal belongings and should take necessary precautions to safeguard them.
• Additional services: Additional services may be available at an extra cost. Please review the inclusions carefully to understand the services included and excluded from the package.

6- Property Accessibility

• Property is elderly friendly
• Property is friendly for post-hospitalized patients
• Property is friendly for disabled patients
• Accessible by wheel chair
• Property has wide entry way
• Accessible by Lift
• Heavy weight or large equipment are accessible
• COVID patients are allowed
• Isolation facilities are allowed for suspected COVID patients

7- Pets Related

• Pets are not allowed inside the room
• Pets are not allowed inside the premises
• Pets are not allowed at present inside the property

8- Physical Distancing

• Social distancing protocols are followed
• Physical barriers are deployed at appropriate places
• Cashless payment is available
• Contactless room service is available
• Contactless door lock/key are available
• Room Amenities are automatized
• Proper distance is maintained between the guests as per the government guidelines

9- Safety and Hygiene Standard of the Property

• Quarantine protocols are followed as per local government guidelines
• Guests from containment zone are allowed
• Shared resources in common areas are properly sanitized
• Property staffs are trained on hygiene guidelines
• Guests with fever are allowed
• Guests with COVID antigen or RT-PCR positive reports are allowed
• Guests with safe status in Arogya setu app are allowed
• Hand sanitizer is provided at guest areas and public areas
• Thermal screening is done at entry/exit points

10- Payment Related

• Credit/Debit cards are accepted
• UPI payment is accepted
• Payment through online mode are accepted
• Total payment is collected at the time of booking
• Total payment is collected during check-in time
• Master/VISA/American Express cards are accepted

11- Food Arrangements

• Non-veg foods are allowed from outside
• Non-veg foods are prepared and served by hotel
• Veg Foods are prepared and served by hotel

12- Food and Drinks Hygiene

• Food hygiene is maintained as per COVID-19 guidelines
• Social distancing is followed at restaurant
• Silverware and supplies are sanitized before they are brought to the kitchen
• Masks, Gloves and Helmets are mandatory for kitchen staffs

13- Mandatory Documents for Stay Permission

• Aadhaar/ Passport/ Driving License /Passport/ Govt. issued other ID proof is mandatory
• PAN Card/ Office ID/ School ID/ Non Govt. ID are not Accepted
• Local IDs are allowed
• Valid Passport & Visa are mandatory for foreign guests

14- Other Services

• Private party & events are allowed
• Visitors are allowed
• Extra services are charged as per the mentioned price
• Refund provision for the undelivered service which were booked additionally
• Extra security is taken for self drive vehicles
• Taxi fares are charged as per consumption and floating price

15- Other Rules

• Early morning check in / Late check out are subject to availability and may be chargeable basis.
• Twin/Double bedded rooms are dependent on the availability
• Extra Mattress are as per the hotel's availability
• Excluded services are not provided complimentary
• Extra service may attracts extra payment or may not delivered if unavailable
• For the loss or theft of any guest room amenities, property manager may recover from the guest

16. Cancellation Policy

• Cancellation charges will be levied in consideration to the time of cancellation before booking date.
• The property has the right to follow his own cancellation policy and the users need to go through the cancellation policy every time prior opting for booking on WELSTAYS website.
• Cancellation charges will be applied on each room on per night/day and per room basis.