FAQs

A: On the homepage of the Welstays website, log in and hover over the “login icon" section on the top right. Click on "Bookings" to view the status of your bookings. On the app, you can go to the "Bookings" section to check the status of your bookings. You can check the status of “Payments”, “Pending Payment”, “Cancelled” and “Completed Payment”. You can also call our Customer Helpline number to inquire about the status of your booking.

A:You can cancel your booking by calling our Customer Support helpline at 7978272488 or through the "Bookings" section on the Welstays app or website (in case the booking was made directly with us).

A: The cancellation and refund policies are applied as per the displayed policies under the policy section of the platform "Welstays". The refund is processed within 7 to 12 working days.

A: Such a case is termed as a No Show. In the event of a no show, the entire booking cost will be charged as a cancellation fee.

A:You can update the details in your account by following these steps: Website: Log in using your mobile number, go to "Profile", fill in your desired information, and click on save. Android: Click on the menu button, select "Edit", change the details, and save.

A: The advance payment only does not guarantee a confirmed booking. However, a complete payment can make sure the booking as confirmed. The pay-at-property option is not available in almost all properties. The addition of price for breakfast, lunch, and dinner are optional.

A: Guests need to carry valid ID proofs which include Driving License, Passports, Govt. ID proofs like Aadhaar card, Voter ID, etc. PAN cards are not acceptable.

A: The booking name cannot be changed after the booking confirmation.

A: The number of persons in a room cannot be increased in the created booking. For any such requirement, a fresh booking needs to be made with the cancellation of prior booking.

A: Customers can get sure about the booking confirmation after the generation of voucher and invoice.

A: The 24X7 hour support team will be available to assist you in booking and modification.

A: Yes, you can download your voucher and invoice from the user dashboard under booking management after the booking is made.

A: Yes, you can update your account information from the "My Profile" section of your user dashboard.

A: Yes, you can make a booking for a group of people. However, the availability of the rooms for the entire group may be subject to the room availability at the property.

A: The age restrictions for booking a wellness resort may vary by property. Customers are encouraged to check with the specific property for its age restriction policy.

A: The cancellation and refund policies are applied as per the displayed policies under the policy section of the platform "Welstays". Please check the specific property's cancellation policy before booking to avoid any confusion or penalty.

A: Pay at property is not available in almost all of our properties. Please check with the specific property for its payment policy.

A: No, the booking name cannot be changed after the booking confirmation.

A: Refunds are processed within 7 to 12 working days.

A: Yes, discounts and best deals are offered against each property, and they differ from property to property.

A: No, the number of persons in a booking cannot be increased once it has been created. For any such requirements, a fresh booking needs to be made.